My favorite bag ever! I have been using it daily since the day I got it. And I have many (maybe too many) bags! But this one beats them all, and I get compliments everywhere I go. I wear it on my shoulder, but I also use it as cross body. It is snug that way but so comfy! It smells amazing, and fits everything I need (which can be a lot as I like to hydrate so my water bottle is huge, and I have a book and a sketchbook and the other usual useful stuff women carry. Customer service is amazing here! I feel good supporting this company.