FAQ's

How do I take care of my RISA bag?

We believe in procuring the best full grain quality upcycled leather for your bag,so we have got you covered! Hence keep your leather products well aired out and don’t forget to store them in n airy room away from direct sunlight as it can develop cracks on the leather, Other than this – leather becomes better with time so you will always have its properties change into a prettier product, Something which can be passed down for generations, lasting a lifetime.

 

What if my leather gets wet ?

No leather is waterproof!Try to keep your leather bag as dry as possible, but if it does get wet – don’t panic! Using a soft cloth wipe away as much moisture as possible. Let the bag air-dry naturally until completely dry. Stuff the bag with paper or clothing to help it retain its shape while drying. Never use a hairdryer, heater, or any type of heat to dry your leather bag. When leather gets wet, the oils in the leather bind to the water molecules. As the water dries and evaporates, it draws out the oils with it. The leather's loss of natural oils causes it to lose its supple quality and turn brittle.

What are the benefits of subscribing to RISA?

We believe in keeping our customers well informed. Hence, by subscribing to our e-mail list we keep you up to date with the happenings at your favorite leather store.  You are first to know about any near new stockist in your area, sale, gift boxes, customization offers and many more exciting things. Stay don’t forget to subscribe to our e-mail list.

 

Does RISA give any warranty?

All items are covered under 5 year warranty on the leather quality and it won’t get ripped/torn. Unfortunately, there is no warranty for the leather being spoilt by unnatural issues such as water/liquid marks, ink marks, etc

 

How can I track my order?

Once your order is placed, you will receive an order number. Within 7 business days your order will be shipped, automatically the team will update your tracking number on the website. The order can be tracked via simply clicking on the tracking number or by going through it via Canada post, or any other third-party shipping company it may mention.

 

When will my order ship?

The estimated delivery time will differ with each order. Mostly, we take around 7 business days to dispatch our orders and 14 days to dispatch Customized orders depending upon the style. All customization orders are dispatched on receiving full payment in advance. There are no returns on customization order hence the customer must go through the customization form thoroughly before placing the order.

 

Can I modify my order after it has been placed online?

Yes, you can modify your order or product via an e-mail within 48 hours for more or equal value.

 

What is your return policy?

You can return your products within 14 days. Only after inspection, will the customer be informed for the refund status. We only offer store credit for equal or same amount.

 

How do I return or exchange my product?

Simply write us an e-mail with your order number at design@risabags.com and we will get in touch with you.

 

Can I return an item purchased on sale?

We are proud of the quality and craftsmanship of our Risa Bags. Sometimes mistakes happen (we are only human). If your item is defective or damaged when it arrives, please e-mail us at design@risabags.com

 

What are the shipping charges?

Canada- 18.5-25$ CAD flat

United States Of America – starting 24$ CAD

Worldwide depends on the number of pieces ordered and the weight of the order.

 

What are your online payment options?

You can pay though your visa credit card on our shopify portal, or request for a paypal link.

 

Do you provide COD service?

No, we don’t provide any COD services.

 

How do I get in touch with customer care team?

E-mail us at design@risabags.com, our customer care team will get in touch with you.

What are the advantages of owning an Upcycled leather bag?

As a brand we believe in giving back to the society, We are leather fanatics but we believe in using good quality stock leathers and reusing them for recreating our Risa Bag, This way we help in controlling waste management.
What makes Handwoven more special?  
In this fast pacing world, hand weaving keeps us grounded to the craft of intricacy and keeps the human touch alive. All our products are handcrafted by women artisans, hence this makes each one of our products exclusive and one of a kind. To e-meet your women artisan e-mail us at design@risabags.com.

 

Are you able to gift wrap a purchase?

Yes, we do gift wrap a purchase for your loved ones.

 

Do you customize existing leather handbags?

Yes, we do offer customization. Any existing style can be customized into the color of your choice.

Where are your products made?

 All our products are handcrafted at our private atelier in India.

Do you customize if the customer provides you with a design?

Yes, we do . The designs aren’t exactly copied until unless it’s an original tech pack by the customer. Risa in no way supports plagiarism. However, we do tweak a few things in the bag to make it into a RISA exclusive . The cost of the bag is first given to the customer, lots of colour options, leather options are approved by the customer and once we are all sorted The order is processed.